Privacy Policy

Your privacy matters. This policy explains what we collect and why.

Last updated: May 18, 2026

Eater-Z ("we") respects your privacy and is committed to protecting personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and relevant rules thereunder.

1. Information We Collect

  • Account data: name, mobile number, email, delivery addresses.
  • Order data: purchase history, preferences, payment status (card/UPI details are processed by secure payment partners — we do not store full card numbers).
  • Device & usage data: IP address, app version, crash logs, cookies for session management and analytics.
  • Location data: with your permission, to assign delivery hubs and estimated arrival times.

2. How We Use Your Information

  • Process and deliver orders, including rider assignment and customer support.
  • Send transactional SMS/WhatsApp updates (order confirmed, out for delivery, delivered).
  • Personalize recommendations and loyalty rewards.
  • Improve product quality, prevent fraud, and comply with legal obligations.

3. Sharing of Information

We share data only with trusted service providers: payment gateways, logistics partners, cloud hosting, and customer-support tools — under strict confidentiality agreements. We do not sell your personal information to third-party advertisers.

4. Data Retention

We retain account and order records as required for tax, audit, and dispute resolution (typically up to 7 years for financial records). Marketing consent can be withdrawn at any time.

5. Security

We use encryption in transit (HTTPS/TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure; please use strong passwords and report suspicious activity.

6. Your Rights

You may request access, correction, or deletion of your personal data (subject to legal retention requirements) by contacting support@eaterz.in. You may opt out of promotional communications via app settings or by replying STOP to marketing messages.

7. Children

Our Platform is not directed at children under 18. We do not knowingly collect data from minors.

8. Policy Updates

We may update this Privacy Policy periodically. Material changes will be notified via the app or email where appropriate.

9. Grievance Officer

Name: Grievance Officer, Eater-Z
Email: privacy@eaterz.in
Address: Pivotalsoft Technologies Pvt. Ltd., Hyderabad, Telangana – 500032